ek78 Privacy Policy — Your Information Is Safe with Us
This policy clearly describes how your personal information is collected, stored, and used on the ek78 platform.
Introduction
ek78 ("we", "us", or "platform") places the highest importance on your personal privacy. This privacy policy tells you what types of information we collect, why we collect it, how we store and use it, and what measures we have taken to protect your information.
By registering an account or using the services on ek78, you are considered to have fully accepted the terms of this privacy policy. We recommend that you read this document carefully and contact our support team if you have any questions.
This policy applies only to the ek78 website and related services. We are not responsible for the privacy policies of third-party websites or services.
Table of Contents
- Types of Information Collected
- Methods of Information Collection
- Purpose of Information Use
- Information Storage and Protection
- Sharing Information with Third Parties
- Cookies and Tracking Technologies
- Your Rights
- Protection of Minors
- Changes to the Policy
- Contact
1. Types of Information Collected
ek78 collects various types of information that are necessary to provide you with our services. Details are listed below:
1.1 Personal Identification Information
Information collected at the time of your account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Username
- Password (in encrypted form)
- National ID card or passport details (for KYC verification)
1.2 Financial Transaction Information
Information related to deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Transaction amount and time
- Deposit and withdrawal history
- Payment verification reference
1.3 Technical and Device Information
Information automatically collected from your device and browsing activity:
- IP address
- Device type and operating system
- Browser type and version
- Login time and location (approximate)
- Session data and cookies
1.4 Gaming and Activity Information
Information generated while you use the platform:
- Game play history and statistics
- Bonus claim records
- Betting patterns and preferences
- Records of conversations with customer service
- Information on participation in promotional offers
2. Methods of Information Collection
ek78 collects your information in the following ways:
2.1 Information Provided Directly
When you create an account on ek78, update your profile, request a deposit or withdrawal, claim a bonus, or contact our customer service — you provide the information yourself. This information is collected entirely on the basis of your voluntary consent.
2.2 Automatic Collection
When you browse our website, certain information is collected automatically — such as through cookies, log files, web beacons, and similar technologies. This information is used to improve platform performance and ensure security.
2.3 Verification Process (KYC)
For the purpose of regulatory compliance and fraud prevention, we conduct a Know Your Customer (KYC) process. This may include verification of government-issued identity documents, proof of address, and payment methods. This information is stored under strict security protocols.
3. Purpose of Information Use
ek78 uses your information for the following legitimate purposes:
3.1 Service Operations
- Account creation and management
- Processing financial transactions
- Distributing bonuses and rewards
- Personalizing the gaming experience
- Providing customer support
3.2 Security and Compliance
- Preventing fraud and money laundering
- Identity verification and age confirmation
- Detecting suspicious activity
- Maintaining regulatory compliance
- Ensuring responsible gaming
3.3 Communication and Marketing
- Sending important account-related notifications
- Informing you about new promotional offers
- Sending security alerts and updates
- Creating customized offers based on your preferences
3.4 Development and Analysis
- Monitoring and improving platform performance
- Enhancing user experience
- Identifying and resolving technical issues
- Conducting statistical analysis
4. Information Storage and Protection
ek78 has implemented the most up-to-date technical and administrative measures to protect your personal information.
4.1 Technical Security Measures
All data is transmitted through SSL (Secure Sockets Layer) encryption. Our servers are protected by advanced firewalls and intrusion detection systems. Sensitive information such as passwords is stored in encrypted hash form — never in directly readable form.
4.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, some information may be retained for a specified period due to regulatory and legal requirements. Records of financial transactions are retained in accordance with applicable financial regulations in Bangladesh.
4.3 Access Control
Access to your information is restricted to authorized employees and contractors only. All employees sign confidentiality agreements and receive regular training on data protection.
5. Sharing Information with Third Parties
ek78 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:
5.1 Service Provider Partners
We work with trusted third-party service providers for payment processing, identity verification, game operation, and technical infrastructure support. These partners have access only to the information necessary to provide the contracted services and are also required to comply with our privacy standards.
5.2 Legal and Regulatory Requirements
We may be required to provide information in response to a court order, a lawful request from law enforcement, or the requirements of applicable law. In such circumstances, we will make every effort to protect your rights within the bounds of our legal obligations.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. In such circumstances, we will notify you in advance and the new authority will also be required to comply with this privacy policy.
5.4 Prohibition on Sale of Information
ek78 will under no circumstances sell your personal information to advertisers or data brokers. Our business model does not rely on the commercial use of your information.
6. Cookies and Tracking Technologies
Cookies and similar technologies are used on the ek78 website. A cookie is a small text file stored in your browser that helps our site remember your preferences and activity.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the website — such as maintaining login sessions, ensuring security, and loading the correct pages. Without them, the site cannot function properly.
6.2 Functional Cookies
These cookies store your preferences, language settings, and personalization information. They provide an improved, personalized experience on each of your visits.
6.3 Analytics Cookies
These cookies help us understand how users interact with the site. This information is used in anonymous statistical analysis and helps us improve our services.
6.4 Cookie Controls
You can control or delete cookies through your browser settings. Please note, however, that disabling essential cookies may limit some functionality of the site.
7. Your Rights
You have the following rights regarding your personal information. To exercise these rights, please contact our support team.
7.1 Right to Access Information
You have the right to request to know what information we hold about you. We will provide you with the information within a reasonable time after the request.
7.2 Right to Correction
If there is any error or incompleteness in your information, you may request that it be corrected. We will make the necessary changes promptly.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.
7.4 Right to Object to Processing
You have the right to object to the use of your information for marketing communications. You can opt out of marketing notifications at any time through your account settings or by contacting support.
7.5 Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format. This ensures that you remain in control of your data.
7.6 Right to Withdraw Consent
Where the processing of your information relies on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out prior to withdrawal.
8. Protection of Minors
Age Restriction — For Ages 21 and Above
ek78's services are intended solely for adults aged 21 or older. We do not knowingly collect information from or permit account creation by anyone under the age of 21.
Age is verified at registration, and additional identity verification is carried out in any suspicious case. If we are informed that a minor has created an account, we will immediately suspend that account and delete all associated information.
Parents and guardians are advised — if you believe your child or a minor member of your household has used ek78, please notify our support team without delay.
9. Policy Changes
9.1 Notice of Changes
ek78 may update this privacy policy from time to time. In the case of significant changes, we will notify you at your registered email address and clearly indicate the change on the website. The "Last Updated" date will always be displayed at the top of this page.
9.2 Continued Use After Changes
If you continue to use ek78's services after a policy update, this will be considered your acknowledgement of the updated policy. If you do not agree with the changes, you have the option to close your account. To close your account, please contact our support team.
9.3 Precedence of the Current Policy
The latest version published on this page will always be considered the active privacy policy. Previous versions are no longer in effect and carry no legal weight.
10. Contact
If you have any questions, concerns, or requests regarding this privacy policy, you can reach us through any of the channels below. Our team provides support in Bengali, 24/7.
Privacy Contact
To request access to, correction of, or deletion of your information, write "Privacy Request" in the email subject line and include your account-related details.
Quick Links
For more information on privacy, visit our other information pages:
- Terms & Conditions — Full terms of service
- Responsible Gaming — Safe gaming guide
- FAQ — Answers to common questions
- About Us — Learn about ek78