Frequently Asked Questions
Find answers to all your questions
about ek78 right here
From account registration to payments, bonuses, game rules, and security — read detailed answers in English.
ek78 is committed to providing a reliable and transparent gaming experience for players in Bangladesh. Below we have answered the questions our members ask most often — creating an account, depositing with bKash or Nagad, withdrawal times, welcome bonus terms, cricket betting rules, responsible gaming, and much more. If you do not find the answer to your question here, our 24/7 live chat support is always ready.
Account and Registration
Account-Related Questions
To open an account at ek78, you need your full name, an active mobile number, and a valid email address. You must be at least 21 years old at the time of registration. Providing accurate information ensures a smooth account verification and withdrawal process.
No. According to ek78's rules, each person may only hold one account. If multiple accounts are created, they may be closed and bonuses may be cancelled. Contact us via live chat if you have any issues.
If you have trouble logging in, first use the "Forgot Password" option to set a new password. If the problem persists, clear your browser cache and cookies and try again. If needed, contact the ek78 support team via live chat — they are ready to help in English 24/7.
After registration, changing certain details such as your name or date of birth will require help from the support team. To update your mobile number or email, contact us via live chat or at [email protected] and provide the required information.
Deposits and Withdrawals
Payment-Related Questions
Depositing into ek78 using bKash is generally instant — your account balance is credited within seconds. During busy periods it may take a few minutes. The minimum deposit amount is ৳100.
Yes, ek78 supports all mobile banking methods: Nagad, Rocket, and Upay. Bank transfers are also accepted from Dutch-Bangla, City, BRAC, Islami, and Sonali Bank. The minimum deposit amount is ৳100 for all methods.
After a withdrawal request is approved at ek78, the money generally reaches your mobile banking or bank account within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000.
ek78 does not charge any deposit or withdrawal fees on its own. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) or bank may apply standard transaction charges. Check your payment provider's terms for details on charges.
If your balance does not appear within a few minutes of depositing, contact ek78 live chat with a screenshot of the payment or the transaction ID. The support team will quickly verify the issue and update your balance.
Games and How to Play
Gaming-Related Questions
In ek78's cricket betting section, you can place bets on match winner, total runs, number of wickets, and many other markets. Live betting is also available for BPL, IPL, T20 World Cup, and ICC tournament matches. Log in to your account, go to the cricket section, and choose your preferred match.
To bet on BPL matches, go to the ek78 cricket page and select an active BPL match. Bets can be placed on various markets before or during the match. Check the odds and amount carefully before confirming each bet. Contact support if you have any questions.
RTP stands for Return to Player — it is the long-term average return rate of a slot game. For example, a game with a higher RTP returns more to players over time. All slot games at ek78 are operated fairly and transparently.
Yes, ek78 is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. Slots, live casino, and cricket betting are all available seamlessly on mobile.
In ek78's live casino section, you can play Baccarat, Roulette, Blackjack, Dragon Tiger, and Teen Patti with real dealers. Games from leading providers including Evolution Gaming and Ezugi are available here. You get a real-time experience through live streaming.
Bonuses and Promotions
Bonus-Related Questions
New members at ek78 receive a 100% bonus on their first deposit — up to ৳8,000. This means if you deposit ৳8,000, you can start playing with a total of ৳16,000. A 25x wagering requirement must be met before the bonus can be withdrawn.
A 25x wagering requirement means you must wager an amount equal to 25 times the bonus before you can withdraw it. For example, if you receive a ৳2,000 bonus, you must place a total of ৳50,000 in bets before the bonus can be withdrawn. This prevents misuse of bonuses.
By playing regularly at ek78, you are automatically promoted to higher VIP tiers. There are four levels — Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). The more you play, the higher your tier and the more benefits you receive.
ek78 VIP members receive cashback every week. Weekly cashback of up to 0.4% for Bronze tier, 0.8% for Silver, 1.1% for Gold, and 1.5% for Platinum is added to your account. Contact support for more details.
Generally, the welcome bonus can be used on slots and live casino games. However, terms may vary depending on the specific game or promotion. Read the terms and conditions attached to each bonus carefully, and ask via live chat if anything is unclear.
Security and Responsible Gaming
Security-Related Questions
ek78 uses SSL encryption to keep all transactions and personal information secure. Games are operated with verified Random Number Generator (RNG) technology to ensure fair play. Your information and funds are kept fully secure.
Yes, as part of responsible gaming, ek78 offers self-exclusion or a temporary account break. To suspend your account for a specific period, inform the support team — they will take action quickly.
ek78 is for those aged 21 and above only. Keeping minors away from gaming is our priority. A national ID card or other valid identification may be requested for age verification.
ek78 believes in responsible gaming. We provide deposit limits, session time limits, and self-exclusion options. If you feel gaming is having a negative impact on your life, contact our support team. Visit our responsible gaming page for more information.
The ek78 support team is available 7 days a week, 24 hours a day via live chat. To contact by email, write to [email protected]. There is no phone or WhatsApp support — live chat is the fastest option.
Still have questions? Contact support
Our English-speaking support team is by your side 24/7. Chat with us via live chat or send an email.
Ways to Contact Us
Live Chat
The fastest way to get help. Support agents are active 24/7 in English and ready to assist you.
24/7 ActiveEmail Support
Send an email for detailed questions or complaints. We will reply as soon as possible.
[email protected]Help Pages
For more detailed information, visit our terms and conditions and responsible gaming pages.
Terms and Conditions | Responsible Gaming